• Customer Service Rep. II (Writer)

    Posted: 07/21/2019

    SUMMARY: The Customer Service Rep. II (Writer) is responsible for creating a welcoming environment in the Food Pantry, taking client food menu orders and ensuring that clients are eligible for services. 
    ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

    • Greet food pantry clients.
    • Check client sign in sheet to determine client file number, locate client file.
    • Review file to determine eligibility.
    • If client eligibility is up to date provide client with menu.
    • Assist client with menu selection.
    • Provide menu order to packers.
    • Take food order, assisting clients with selection of medical tailored menus.
    • Provide packers with order.
    • Maintain strict confidentiality in accordance with HIPAA regulations and TPC policy.
    • Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties.
    • Working closely with other departments as necessary to maintain client update.
    • Ability to work quickly and effectively while maintaining a calm atmosphere.
    • Must be willing to be of assistance to those in need.
    • Organize and track all voucher receipts.
    • Accurately completes data entry necessary.
    • Assist with all grant requirements.
    • Receive customers who arrive without appointments or walk-in.
    • Schedule appointments, clients are placed on the call back list/client must be contacted before the end of the business day.   
    SUPERVISORY RESPONSIBILITIES:  This job has no supervisory responsibilities.
    QUALIFICATIONS: Verbal communication skills. Written communication skills. Strong Customer service skills. Understand client eligibility/qualifications.
    EDUCATION AND/OR EXPERIENCE: This position requires High School or GED. Must be willing to be of assistance to those in need. Bilingual is highly preferred (creole-English).
     LANGUAGE SKILLS:   Ability to read/write and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in English. Bilingual is highly preferred (creole-English).
    INTERESTED?  please email your resume and cover letter to: ttaveras@poverello.org